SIGNS TO MENTION.
- Activity reported by tenants or staff
- Pests around storage or entryways
- Need for inspection and follow-up
A building manager needs a clear account of the problem. Collect sightings from staff or tenants and note whether activity is confined to one room or appears in several areas.
Discuss the property’s use, operating hours, and who can authorize the work. Ask what inspection and follow-up records can be provided. The right service scope depends on the building and its particular requirements.
BEFORE YOU PICK UP THE PHONE.
Keep it simple: the signs, the location, and when it started. Explain any products used already, and ask what preparation is needed before a visit.
WHAT TO ASK ABOUT NEXT.
Get the follow-up details before work begins. Ask which property conditions to address, what to watch for afterward, and when to call if activity continues. Follow product and professional instructions.